Tim Overkamp
When Tim Overkamp moved from product design to service design, he became interested in how service ideas are implemented. This became the topic of his PhD in Design at the Department of Computer and Information Science at Linköping University in Sweden. In his thesis, which he successfully defended in 2019, he developed two perspectives on service transformation that address how services change, as well as how service developers and designers can support those changes. He is currently interested in how organisations can use design as a way of learning, in order to successfully transform their services in a continuous way.
