Monday, 30 Nov 2020

When will the conference take place? Where is it being held?

Due to the disruptions caused by the pandemic, the initial conference dates of 3-5 July 2020 has been moved to 2-5 Feb 2021 at RMIT University, Melbourne, Australia. It will all be on-line via zoom platform. Once registered, you will be sent a unique log-in to access the online content via this website.

Monday, 30 Nov 2020

What mode of attendance is available for servdes.2020?

We envisage that travel bans and ongoing disruptions will continue into 2021, so servdes.2020 will offer online attendance. This means registered delegates will have access to all on-line content and the program has been scheduled to accommodate diverse time zones of the presenters.

Monday, 30 Nov 2020

What measures are being taken with regards to COVID-19?

Rate of COVID-19 infection and confirmed cases in Australia are rapidly declining. However, with ongoing fluctuations of infections in many states, it is impossible to predict if it will be safe for an on-site conference and gathering. If any onsite gathering are scheduled, we will be following government advice to provide up-to-date advice to adhere to strict hygiene procedures as suggested by the Victorian Health Department. https://www.dhhs.vic.gov.au/staying-safe-covid-19

Monday, 30 Nov 2020

How do I register? What is included in the registration?

You can register via the link called Tickets on the servdes.2020 website for prices and information on registration. There are different attendance rates itemised there.

Monday, 30 Nov 2020

What is the cancellation policy for the conference? Will I be refunded due to impacts of COVID-19?

There will be no refunds for registration cancellations.

Monday, 30 Nov 2020

Where can I access the program for the servdes.2020 conference?

You can see the draft program on the Programs page on servdes.2020 website. You can also download the spreadsheet that displays three different timezones (Australia, Europe CET and US EST) and closer to the event, download a calendar so you can book the events you'd like to see in your schedule!

Monday, 30 Nov 2020

Am I able to network with conference attendees online?

We strongly encourage you to join Service Design Melbourne’s
#servdes2020 slack channel.

Please click this link if you’d like to join. We will also be using #servdes2020 slack for on-line and asynchronous discussions, so please join this slack, download the app and turn notifications on for a lively engagement. We will also be facilitating various networking events in the lead up to the conference so please stay tuned to announcements on servdes Facebook, Twitter, Instagram, LinkedIn, Slack and e-mails!

Monday, 30 Nov 2020

Are presentations and networking times fixed for online delegates?

The draft Programs page on servdes.2020 website accommodates different time zones for on-line presenters. During these sessions, you are able to ask questions and participate in discussions.

Monday, 30 Nov 2020

Are presentations recorded and/or downloadable?

All presentations will be accessible to registered delegates. Published proceedings from servdes.2020 will also be available from the servdes international website.

Monday, 30 Nov 2020

Is there funding available to assist in attendance costs?

As part of servdes.2020 Inclusion and Accessibility there are mechanisms to enable as broad a range of points of view, experiences and understandings critical to notions of service design practice and research to participate. Please visit Inclusion + Accessibility to read about what support is available.

Monday, 30 Nov 2020

I am a student, can I volunteer for the conference?

If you are interested in volunteering, please contact info@servdes.org to register your interest and complete an application. If you are accepted, you will receive a conference fee waiver.

Monday, 30 Nov 2020

My question is not listed, who do I contact for other enquiries?

For any other questions or concerns, please contact info@servdes.org, or alternatively post to the Service Design Melbourne #servdes2020 slack forum at https://sdmelb.slack.com #servdes2020

Monday, 13 Dec 2021

How do I reference or cite papers, video recordings or discussions from the sessions?

Please note, if you are referencing any papers from the ServDes.2020 Conference Proceeding, please follow the usual guideline in citing author/s names, year, and publication details eg. Author name/s, (2020). TITLE OF PAPER. ServDes.2020 Tensions, Paradoxes, Plurality Conference, edited by Yoko Akama, Liam Fennessy, Sara Harrington, & Anna Farago, Linköping University Electronic Press, p. xx-xx.

For any other comments, questions and discussions from ServDes.2020 Conference, please follow citation guideline:
ServDes.2020. (2021, February). 'INSERT SPECIFIC TITLE' [Conference video recording]. Retrieved from INSERT SPECIFIC URL https://servdes2020.org/

If you are quoting, please acknowledge the speakers surname in the citation, eg. “Thank you very much” (surname in ServDes.2020, 2021).

Creative Commons License (attribution, non-commercial and no-derivative international license CC BY-NC-ND 4.0) for the video recording applies to the video and documents. https://creativecommons.org/licenses/by-nc-nd/4.0/