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ServDes2020

2–5 February 2021

RMIT UNIVERSITY, MELBOURNE AUSTRALIA

Beatrice Luna

Bea is a service designer and product manager based in the Philippines. She's designed, built, and introduced new service models to non-profit, healthcare, health tech, and education organizations in the Philippines and Australia. Through her work, she's applied and adapted service design principles to the context of a developing country in order to improve the state of equality and empowerment around her. She spends half her time trying to understand the world through numbers, stories, and rules that ought to be written and rewritten. The other half, she spends getting her hands dirty working with tech, people, and budgets to breathe life into ideas - learning from trial and error, the nth time.